A crisis caused by COVID-19 pandemic affected the whole world leaving long-lasting effects on almost every aspect of human lives. The aim of this study was to test how different effects of COVID-19, expressed through job insecurity, employees' health complaints occurred during isolation, risk-taking behavior at workplace and changes in the organization, may impact work-related attitudes (job motivation and job satisfaction) and turnover intentions of the employees in hospitality industry. Based on the data collected from 624 hospitality workers from Serbia, the results indicated that job insecurity and changes in the organization were predictors of all outcomes, in a negative direction, while risk-taking behavior acted as a predictor of job satisfaction only, also in a negative direction. The significance of demographic characteristics, as control variables, showed that age and marital status had significant impact on job motivation and turnover intentions. The theoretical and practica...l implications were discussed.
Keywords:
Hospitality industry / COVID-19 / Employees / Work related attitudes / Turnover intentions
Source:
International Journal of Hospitality Management, 2021
TY - JOUR
AU - Demirović, Bajrami, D.
AU - Terzić, Aleksandra
AU - Petrović, Marko D.
AU - Radovanović, Milan
AU - Tretiakova, T.N.
AU - Hadud, Abosa
PY - 2021
UR - https://dais.sanu.ac.rs/123456789/12589
AB - A crisis caused by COVID-19 pandemic affected the whole world leaving long-lasting effects on almost every aspect of human lives. The aim of this study was to test how different effects of COVID-19, expressed through job insecurity, employees' health complaints occurred during isolation, risk-taking behavior at workplace and changes in the organization, may impact work-related attitudes (job motivation and job satisfaction) and turnover intentions of the employees in hospitality industry. Based on the data collected from 624 hospitality workers from Serbia, the results indicated that job insecurity and changes in the organization were predictors of all outcomes, in a negative direction, while risk-taking behavior acted as a predictor of job satisfaction only, also in a negative direction. The significance of demographic characteristics, as control variables, showed that age and marital status had significant impact on job motivation and turnover intentions. The theoretical and practical implications were discussed.
PB - Elsevier Ltd
T2 - International Journal of Hospitality Management
T1 - Will we have the same employees in hospitality after all? The impact of COVID-19 on employees' work attitudes and turnover intentions
DO - 10.1016/j.ijhm.2020.102754
UR - https://hdl.handle.net/21.15107/rcub_dais_12589
ER -
@article{
author = "Demirović, Bajrami, D. and Terzić, Aleksandra and Petrović, Marko D. and Radovanović, Milan and Tretiakova, T.N. and Hadud, Abosa",
year = "2021",
abstract = "A crisis caused by COVID-19 pandemic affected the whole world leaving long-lasting effects on almost every aspect of human lives. The aim of this study was to test how different effects of COVID-19, expressed through job insecurity, employees' health complaints occurred during isolation, risk-taking behavior at workplace and changes in the organization, may impact work-related attitudes (job motivation and job satisfaction) and turnover intentions of the employees in hospitality industry. Based on the data collected from 624 hospitality workers from Serbia, the results indicated that job insecurity and changes in the organization were predictors of all outcomes, in a negative direction, while risk-taking behavior acted as a predictor of job satisfaction only, also in a negative direction. The significance of demographic characteristics, as control variables, showed that age and marital status had significant impact on job motivation and turnover intentions. The theoretical and practical implications were discussed.",
publisher = "Elsevier Ltd",
journal = "International Journal of Hospitality Management",
title = "Will we have the same employees in hospitality after all? The impact of COVID-19 on employees' work attitudes and turnover intentions",
doi = "10.1016/j.ijhm.2020.102754",
url = "https://hdl.handle.net/21.15107/rcub_dais_12589"
}
Demirović, B. D., Terzić, A., Petrović, M. D., Radovanović, M., Tretiakova, T.N.,& Hadud, A.. (2021). Will we have the same employees in hospitality after all? The impact of COVID-19 on employees' work attitudes and turnover intentions. in International Journal of Hospitality Management
Elsevier Ltd..
https://doi.org/10.1016/j.ijhm.2020.102754
https://hdl.handle.net/21.15107/rcub_dais_12589
Demirović BD, Terzić A, Petrović MD, Radovanović M, Tretiakova T, Hadud A. Will we have the same employees in hospitality after all? The impact of COVID-19 on employees' work attitudes and turnover intentions. in International Journal of Hospitality Management. 2021;.
doi:10.1016/j.ijhm.2020.102754
https://hdl.handle.net/21.15107/rcub_dais_12589 .
Demirović, Bajrami, D., Terzić, Aleksandra, Petrović, Marko D., Radovanović, Milan, Tretiakova, T.N., Hadud, Abosa, "Will we have the same employees in hospitality after all? The impact of COVID-19 on employees' work attitudes and turnover intentions" in International Journal of Hospitality Management (2021),
https://doi.org/10.1016/j.ijhm.2020.102754 .,
https://hdl.handle.net/21.15107/rcub_dais_12589 .
