Can the Quality of Hospitality Services Play a Role in Sustainable Equestrian Tourism in Slovenia? Mediations, Effects, and Implications
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This study investigates the relationship between the quality of hospitality services and sustainable equestrian tourism development in Slovenia. The focus will be on the relations between equestrian tourism motivations, hospitality services quality, overall service quality, equestrian tourists’ satisfaction, and behavioral intentions. The target population was equestrian tourists who stayed in one of 30 tourism farms in Slovenia and used both accommodation and food and beverage services. Face-to-face surveys with convenience sampling were used for the data collection. The results show that equestrian tourism motivations are positively associated with both hospitality services quality and the overall service quality in equestrian tourism. Moreover, the overall service quality in equestrian tourism is positively related to equestrian tourists’ satisfaction, while equestrian tourists’ satisfaction is positively related to behavioral intentions. In addition, accommodation service quality a...nd food and beverage service quality both mediate the association between equestrian tourism motivation and overall satisfaction. The study provides both theoretical and practical implications. For one thing, it fills the research gaps present in the literature. In addition, it gives practical guidelines to farmers and tourism practitioners regarding equestrian tourism development as one of the popular areas of sustainable tourism development in rural settings.
Кључне речи:
service quality / equestrian tourism / accommodation / behavioral intentions / sustainabilityИзвор:
Sustainability, 2019, 11, 6155Издавач:
- Basel : MDPI
Финансирање / пројекти:
- Географија Србије (RS-47007)
- Развој и примена нових и традиционалних технологија у производњи конкурентних прехрамбених производа са додатом вредношћу за европско и светско тржиште - Створимо богатство из богатства Србије (RS-46001)
DOI: 10.3390/su11216155
ISSN: 2071-1050
WoS: 000501205200282
Scopus: 2-s2.0-85074858690
Институција/група
Географски институт „Јован Цвијић“ САНУ / Geographical Institute Jovan Cvijić SASATY - JOUR AU - Pavić, Lazar AU - Blešić, Ivana AU - Petrović, Marko D. AU - Radovanović, Milan M. AU - Prišenk, Jernej PY - 2019 UR - https://dais.sanu.ac.rs/123456789/7257 AB - This study investigates the relationship between the quality of hospitality services and sustainable equestrian tourism development in Slovenia. The focus will be on the relations between equestrian tourism motivations, hospitality services quality, overall service quality, equestrian tourists’ satisfaction, and behavioral intentions. The target population was equestrian tourists who stayed in one of 30 tourism farms in Slovenia and used both accommodation and food and beverage services. Face-to-face surveys with convenience sampling were used for the data collection. The results show that equestrian tourism motivations are positively associated with both hospitality services quality and the overall service quality in equestrian tourism. Moreover, the overall service quality in equestrian tourism is positively related to equestrian tourists’ satisfaction, while equestrian tourists’ satisfaction is positively related to behavioral intentions. In addition, accommodation service quality and food and beverage service quality both mediate the association between equestrian tourism motivation and overall satisfaction. The study provides both theoretical and practical implications. For one thing, it fills the research gaps present in the literature. In addition, it gives practical guidelines to farmers and tourism practitioners regarding equestrian tourism development as one of the popular areas of sustainable tourism development in rural settings. PB - Basel : MDPI T2 - Sustainability T1 - Can the Quality of Hospitality Services Play a Role in Sustainable Equestrian Tourism in Slovenia? Mediations, Effects, and Implications VL - 11 IS - 6155 DO - 10.3390/su11216155 UR - https://hdl.handle.net/21.15107/rcub_dais_7257 ER -
@article{ author = "Pavić, Lazar and Blešić, Ivana and Petrović, Marko D. and Radovanović, Milan M. and Prišenk, Jernej", year = "2019", abstract = "This study investigates the relationship between the quality of hospitality services and sustainable equestrian tourism development in Slovenia. The focus will be on the relations between equestrian tourism motivations, hospitality services quality, overall service quality, equestrian tourists’ satisfaction, and behavioral intentions. The target population was equestrian tourists who stayed in one of 30 tourism farms in Slovenia and used both accommodation and food and beverage services. Face-to-face surveys with convenience sampling were used for the data collection. The results show that equestrian tourism motivations are positively associated with both hospitality services quality and the overall service quality in equestrian tourism. Moreover, the overall service quality in equestrian tourism is positively related to equestrian tourists’ satisfaction, while equestrian tourists’ satisfaction is positively related to behavioral intentions. In addition, accommodation service quality and food and beverage service quality both mediate the association between equestrian tourism motivation and overall satisfaction. The study provides both theoretical and practical implications. For one thing, it fills the research gaps present in the literature. In addition, it gives practical guidelines to farmers and tourism practitioners regarding equestrian tourism development as one of the popular areas of sustainable tourism development in rural settings.", publisher = "Basel : MDPI", journal = "Sustainability", title = "Can the Quality of Hospitality Services Play a Role in Sustainable Equestrian Tourism in Slovenia? Mediations, Effects, and Implications", volume = "11", number = "6155", doi = "10.3390/su11216155", url = "https://hdl.handle.net/21.15107/rcub_dais_7257" }
Pavić, L., Blešić, I., Petrović, M. D., Radovanović, M. M.,& Prišenk, J.. (2019). Can the Quality of Hospitality Services Play a Role in Sustainable Equestrian Tourism in Slovenia? Mediations, Effects, and Implications. in Sustainability Basel : MDPI., 11(6155). https://doi.org/10.3390/su11216155 https://hdl.handle.net/21.15107/rcub_dais_7257
Pavić L, Blešić I, Petrović MD, Radovanović MM, Prišenk J. Can the Quality of Hospitality Services Play a Role in Sustainable Equestrian Tourism in Slovenia? Mediations, Effects, and Implications. in Sustainability. 2019;11(6155). doi:10.3390/su11216155 https://hdl.handle.net/21.15107/rcub_dais_7257 .
Pavić, Lazar, Blešić, Ivana, Petrović, Marko D., Radovanović, Milan M., Prišenk, Jernej, "Can the Quality of Hospitality Services Play a Role in Sustainable Equestrian Tourism in Slovenia? Mediations, Effects, and Implications" in Sustainability, 11, no. 6155 (2019), https://doi.org/10.3390/su11216155 ., https://hdl.handle.net/21.15107/rcub_dais_7257 .