Organizational commitment in hospitality: Evidence from Serbia
Аутори
Jovičić Vuković, AnaTerzić, Aleksandra
Kovačević Berleković, Bojana
Остала ауторства
Belichenkina, S. M.Конференцијски прилог (Објављена верзија)
Метаподаци
Приказ свих података о документуАпстракт
Organizational commitment is an employee’s positive attitude, psychological connection and employee identification with the organization. The analysis of the relevant literature found that there are different ways of defining and measuring organizational commitment. This research aims to find the level of
organizational commitment in organizations from the hospitality sector. The survey was conducted on a sample of 100 respondents - employees in the hospitality industry. The results of this research may have practical significance in terms of raising awareness about the current level of management commitment to employees. It also can be used as a basis for future actions to motivate employees to increase their commitment to the organization, which consequently may affect the positive performance of the organization, the higher level of service and higher guest satisfaction.
Кључне речи:
organizational commitment / hospitality / human resources / SerbiaИзвор:
Book of proceedings of VIII International scientific-practical conference "Innovative aspects of the development, service and tourism", 2020, 29-33Издавач:
- Stavropol : Stavropol State Agrarian University, Faculty of Social and Cultural Service and Tourism
Институција/група
Географски институт „Јован Цвијић“ САНУ / Geographical Institute Jovan Cvijić SASATY - CONF AU - Jovičić Vuković, Ana AU - Terzić, Aleksandra AU - Kovačević Berleković, Bojana PY - 2020 UR - https://dais.sanu.ac.rs/123456789/16238 AB - Organizational commitment is an employee’s positive attitude, psychological connection and employee identification with the organization. The analysis of the relevant literature found that there are different ways of defining and measuring organizational commitment. This research aims to find the level of organizational commitment in organizations from the hospitality sector. The survey was conducted on a sample of 100 respondents - employees in the hospitality industry. The results of this research may have practical significance in terms of raising awareness about the current level of management commitment to employees. It also can be used as a basis for future actions to motivate employees to increase their commitment to the organization, which consequently may affect the positive performance of the organization, the higher level of service and higher guest satisfaction. PB - Stavropol : Stavropol State Agrarian University, Faculty of Social and Cultural Service and Tourism C3 - Book of proceedings of VIII International scientific-practical conference "Innovative aspects of the development, service and tourism" T1 - Organizational commitment in hospitality: Evidence from Serbia SP - 29 EP - 33 UR - https://hdl.handle.net/21.15107/rcub_dais_16238 ER -
@conference{ author = "Jovičić Vuković, Ana and Terzić, Aleksandra and Kovačević Berleković, Bojana", year = "2020", abstract = "Organizational commitment is an employee’s positive attitude, psychological connection and employee identification with the organization. The analysis of the relevant literature found that there are different ways of defining and measuring organizational commitment. This research aims to find the level of organizational commitment in organizations from the hospitality sector. The survey was conducted on a sample of 100 respondents - employees in the hospitality industry. The results of this research may have practical significance in terms of raising awareness about the current level of management commitment to employees. It also can be used as a basis for future actions to motivate employees to increase their commitment to the organization, which consequently may affect the positive performance of the organization, the higher level of service and higher guest satisfaction.", publisher = "Stavropol : Stavropol State Agrarian University, Faculty of Social and Cultural Service and Tourism", journal = "Book of proceedings of VIII International scientific-practical conference "Innovative aspects of the development, service and tourism"", title = "Organizational commitment in hospitality: Evidence from Serbia", pages = "29-33", url = "https://hdl.handle.net/21.15107/rcub_dais_16238" }
Jovičić Vuković, A., Terzić, A.,& Kovačević Berleković, B.. (2020). Organizational commitment in hospitality: Evidence from Serbia. in Book of proceedings of VIII International scientific-practical conference "Innovative aspects of the development, service and tourism" Stavropol : Stavropol State Agrarian University, Faculty of Social and Cultural Service and Tourism., 29-33. https://hdl.handle.net/21.15107/rcub_dais_16238
Jovičić Vuković A, Terzić A, Kovačević Berleković B. Organizational commitment in hospitality: Evidence from Serbia. in Book of proceedings of VIII International scientific-practical conference "Innovative aspects of the development, service and tourism". 2020;:29-33. https://hdl.handle.net/21.15107/rcub_dais_16238 .
Jovičić Vuković, Ana, Terzić, Aleksandra, Kovačević Berleković, Bojana, "Organizational commitment in hospitality: Evidence from Serbia" in Book of proceedings of VIII International scientific-practical conference "Innovative aspects of the development, service and tourism" (2020):29-33, https://hdl.handle.net/21.15107/rcub_dais_16238 .