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dc.creatorPetrović, Marko D.
dc.creatorЈоvanović, Tamara
dc.creatorMarković, Jelica J.
dc.creatorArmenski, Tanja
dc.creatorMarković, Vladimir
dc.date.accessioned2017-09-20T15:51:23Z
dc.date.available2017-09-20T15:51:23Z
dc.date.issued2014
dc.identifier.issn1331-677X (Print)
dc.identifier.issn1848-9664 (Online)
dc.identifier.urihttp://dais.sanu.ac.rs/123456789/1084
dc.description.abstractIn this article we examine the gender differences among hotel employees in service orientation and job satisfaction. To determine these differences, we used a service orientation scale (SOS), developed by Dienhart, Gregoire, Downey and Knight and a job satisfaction scale developed by Lytle. Our assumptions were that there would be significant gender differences in service orientation and job satisfaction. Our research proved factor structures of the two scales we used. Specifically, we showed gender differences in two of three factors, concerning service orientation (organisational support and customer focus), and no gender differences in job satisfaction. Our study revealed that organisational support is more important to men because they value more structured labour and service procedures than women (t = 2.21, df = 110, p = 0.03). In contrast, customer focus is more relevant to a women because it is more crucial to see satisfied guests, as well as having a good relationship with them (t = 2.07, df = 110, p = 0.04). It is of great importance for hotel management to have in mind that male and female employees respond and behave differently depending on the stimuli in the work environment and their satisfaction varies because of it.sr
dc.language.isoensr
dc.publisherTaylor & Francis
dc.relationinfo:eu-repo/grantAgreement/MESTD/Integrated and Interdisciplinary Research (IIR or III)/47007/RS//sr
dc.relationinfo:eu-repo/grantAgreement/MESTD/Basic Research (BR or ON)/176020/RS//sr
dc.rightsopenAccesssr
dc.sourceEkonomska istraživanja - Economic Researchsr
dc.subjectgender differencessr
dc.subjectservice orientationsr
dc.subjectjob satisfactionsr
dc.subjecthotel employeessr
dc.subjectNovi Sadsr
dc.subjectSerbiasr
dc.titleWhy should gender differences in hospitality really matter? A study of personnel’s service orientation and job satisfaction in hotelssr
dc.typearticlesr
dc.rights.licenseBYsr
dcterms.abstractAрменски, Тања; Петровић, Марко Д.; Jovanović, Tamara; Марковић, Јелица Ј.; Марковић, Владимир;
dc.rights.holderAuthors / Autorisr
dc.citation.spage799
dc.citation.epage817
dc.citation.volume27
dc.citation.issue1
dc.identifier.wos000346507600052
dc.identifier.doi10.1080/1331677X.2014.975516
dc.identifier.scopus2-s2.0-84938385678
dc.type.versionpublishedVersionsr
dc.identifier.fulltexthttp://dais.sanu.ac.rs/bitstream/id/3225/- Research paper, Petrovic et al., 2014.pdf


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